It’s not unusual for forum owners to want to rehost. Rehosting though is a big decision. You generally pay for a year or more of hosting up front and you have no assurance that the new host will be better, or even as good, as your current host. In addition, moving a forum to a new host is a pain, which is why a significant part of my business is helping clients move their forums. If you’d like me to help, send me an inquiry.
It does beg the question of where you should move to. Generally the pain level has to be pretty high to move to a new host. It’s often easier to renew what you have or pick a higher level of service with your current host than tackle the time and expense of rehosting.
Hosting is in flux
For the most part you are left to sifting through the general hosting market to figure out a good host. And the hosting market like much in the IT world is in flux. Thus, my recommendations to clients has changed over time. For example, I used to recommend HostGator to my clients and even hosted my sites there too. Then Hostgator became a victim of its own success. It got bought out and is now just another company that is part of the Endurance International Group portfolio. About the time they were bought out, the quality of their hosting declined. I noticed a marked decline in their technical support. Needless to say I don’t recommend Hostgator anymore.
High usage solutions
Certain forums fall into a specialized class of hosting. If you are one of these forums, you are already probably on specialized hosting. Mostly these are highly trafficked forums. To deal with the hundred or thousands of posts per day, you are likely on a dedicated or virtual private server, and are probably paying handsomely for the privilege. If you fall into this category but are on shared hosting, you probably are having issues and need to pay for one of these solutions.
Stick with commodity software
One thing for sure: get generic web hosting. This means you need a cheap LAMP stack: Linux (operating system), Apache (web server, although nginx is acceptable), MySQL or MariaDB (its clone) for the database and PHP for the scripting language. phpBB of course is written in PHP so it must be available. Don’t pay for Windows hosting. It’s more expensive, you don’t need it, it adds complications and you will probably get poorer performance.
My guess is less than 2% of forums fall into the high usage category, which means generally that inexpensive shared hosting is where most forums belong. Okay then, which shared hosting? There are lots of hosting guides on the web, most of dubious value. Working with lots of clients though I can tell you my own personal opinions. The final choice may come down to which services you value the most, such as fast and convenient technical support. As a general rule this is not available for shared hosting.
Here are my current ratings for popular web hosts with notes as applicable. I have no axe to grind and I make no money from these opinions so at least you know they are unbiased.
- Grade A
- Siteground – No telephone support but chat and ticket support. Nonetheless it is smartly engineered and well thought out with features like automatically managed Let’s Encrypt security certificates.
- Bluehost – Technical support is a bit slow but you can usually get a hold of someone within half an hour or so. Great support once you get a representative. On par with Siteground. You might want to choose between them based on price or features.
- MediaTemple (Grid service) – Proprietary control panel (not cPanel or Plesk) but uses all solid state drives. A bit harder to use than cPanel-based sites but much more reliable and fault tolerant than what is typically available, as well as faster-serving due to the solid state drives and the built in Content Delivery Network (CDN). Stay away if you are not particularly technically inclined. Redundancy is built in making it a great choice if you need high availability. This is actually Amazon Web Services under the hood but made much less geeky for us less technical people. Terrific and fast technical support but you have to understand their boundaries of what’s available on the Grid service.
- Grade B
- Grade C
- Grade D
- Web.com – Really poor technical support with Level 1 techs who know very little and work hard to make you just go away. Their web hosting configuration is suboptimal, confusing, nonstandard and often causes problems as a result. If it’s anything beyond the most routine issue they will want to forward you to their Level 2 service for which they will charge a $75 fee.
- Network Solutions – Part of the same conglomerate that owns web.com. It’s ironic considering Network Solutions used to be the center of the Internet, responsible for maintaining the whole Domain Name system. As a host though they suck and are expensive.
- Grade F
Virtual Private and Dedicated Servers
For highly trafficked forums only. You basically need to be a system administrator or can hire one to use these solutions. Don’t expect any handholding because you will be lucky if you get any.
- Grade A
- Grade B
- Digital Ocean – nice fancy infrastructure with all solid state drive but you are basically on your own. You need to be a techie. Their host control panel can be baffling if you are used to cPanel.
- Grade C
- 1and1 – great prices for this class of service, but servers seem to be old and underperforming. Technical support is above average for this tier.
- Amazon Web Services EC2 – only for geeks, but it allows scalable cloud computing. There are AMI (Amazon Machine Instances) for phpBB that you can install.
Obviously I left out lots of hosts as there are hundreds out there. I reference the ones I work with most frequently with clients. Please leave comments about your experiences so others can benefit or avoid mistakes.