Avoid hosts owned by the Endurance International Group

As I have noted before, since I work with many clients I have developed hopefully informed opinions about many web hosts. Perhaps I should not paint with a broad brush but I do have one suggestion: avoid any web hosts owned by the Endurance International Group.

Web hosting tends to be a low profit business. With so much competition, customers will shop around for the best deal. This results in many hosts offering cheap plans for $5 or $10 per month. Web hosts can hope to find profitability in volume but since there is a lot of competition profitability usually comes from consolidation. The Endurance International Group buys web hosts. It looks like they find profitability through throwing all these companies under one umbrella and one hosting center.

I used to host with Hostgator. I found their support good and their infrastructure above average, yet their pricing was very reasonable. Then they were bought out by the Endurance International Group. Almost immediately afterward their support became crappy and I noticed delays accessing my domain as well as infrastructure related issues. When my hosting contract was over, I was happy to move somewhere else.

When you call these companies for support, you are immediately placed into a third-level support queue. After you finally connect with a human, these brain-dead support people follow scripts that are designed basically to not solve your problem and make you go away. Moreover, I found myself far more knowledgable about hosting and how to solve problems than they were. They could rarely even cover the basics. If you needed real help I found I had to badger for second-tier support.

All this is to keep their costs low since one support center for dozens of companies is obviously cheaper. But it results in inferior service, as evidenced by my experience with hostgator.com.

Endurance International Group own a lot of hosts, most pretty obscure. Among those they purchased you may be familiar with include Hostgator, Bluehost, Hostcentric, iPage and Site5. You can see a full list of the brands they bought on this Wikipedia page.

Given the low margins, the hosting business is likely to continue consolidating. There is certainly a lot of smoke and mirrors in this business. What used to be good hosting can turn into poor hosting pretty quickly when they get acquired. This is true of MediaTemple, at least it’s Grid Service, based on my latest experience since it was bought by GoDaddy. 

My current hosting recommendations, last updated April 2019

Right now my recommended hosts include Siteground for most hosting and Rackspace for dedicated and virtual server hosting.

This site is hosted on Siteground. I have a number of reasons why I prefer Siteground:

  • Their infrastructure is completely solid state, end to end. This means the latency in getting data off your website is minimal.
  • In their cPanel you can set up https very easily using free Let’s Encrypt security certificates. They automatically handle the renewal of these certificates when they expire every 90 days.
  • Their support is quick and excellent. I rarely wait more than a minute for technical support.
  • They are not owned by Endurance International Group, or any conglomerate.

If you choose to host or rehost with Siteground, please use my affiliate link. This way I earn a small commission. You will not pay extra.

If you need help moving your website to Siteground, or a new host, I can certainly help. You might want to send me a service inquiry. If you choose Siteground, you should be able to have them move your site for free, but you have to ask.

It’s quite clear to me though that you are likely to be unhappy with any hosting owned by the Endurance International Group. So avoid.

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